Frequently Asked Questions
Where do we ship?
AzuMD currently ships within the United States only. International shipping will be available soon in select countries.
For international orders, AzuMD does not control and is not responsible for any country-specific taxes, customs duties, or import fees imposed by local authorities. Any applicable taxes and duties assessed upon delivery are the sole responsibility of the customer.
Please note that if a promotional code is applied to your order, taxes and duties—if charged—will be calculated based on the original retail value of the items. In accordance with international shipping regulations, AzuMD Skincare is legally required to declare the full original value of all items on shipping documentation.
Offer valid only at www.azumd.com. Free standard U.S. shipping is available for select cities. Shipping rates for other locations will be calculated at checkout. Not valid on previous purchases.
What is the expected timeframe for shipping?
Shipping times may vary based on your location. Typically, orders are processed within 1-3 business days, and delivery can take an additional 3-7 business days depending on the shipping method selected at checkout.
What types of skincare products does AzuMD offer?
AzuMD specializes in a curated selection of skincare products that enhance natural beauty. Our offerings include innovative formulations such as the Brightening Eye Cream, which targets puffiness and dark circles, and the Gentle Cleanse & Hydrate Duo, designed to nourish and balance mature skin.
Are AzuMD products clean and eco-friendly?
Yes, AzuMD is committed to using clean, vegan, and eco-friendly ingredients in all our products. This ensures that our formulations are not only effective but also respectful of both the environment and your skin's health.
How do I know which product is right for my skin type?
To determine the best product for your skin type, we recommend assessing your specific skin concerns and needs. Our product descriptions provide detailed information on the benefits and targeted issues each product addresses, allowing you to make an informed decision.
Can I return or exchange products if I am not satisfied?
While we strive for customer satisfaction, please refer to our return policy for specific guidelines on returns and exchanges. Generally, products must be unused and in their original packaging to be eligible for a return.
Are AzuMD products suitable for sensitive skin?
Many of our products are formulated with sensitive skin in mind. However, we recommend reviewing the ingredient list for each product and conducting a patch test prior to full application, especially if you have known sensitivities.
Do you offer any discounts or promotions?
AzuMD occasionally offers discounts and promotions. To stay informed about our latest offers, we recommend subscribing to our newsletter or following us on social media.
How can I contact customer support for further inquiries?
For any additional questions or concerns, you can reach our customer support team through the contact form on our website or by emailing us directly. We aim to respond to all inquiries within 24-48 hours.